Terms & Conditions

Terms & Conditions These Terms and Conditions ("Terms") govern your access to and use of the [Your Laundry Service Name] mobile application ("App") and website ("Website") (collectively, the "Services"). ClothiQ is a brand owned and operated by ClothiQ Solutions Pvt. Ltd. By accessing or using the Services, you agree to be bound by these Terms. Laundry Items, Pre-Existing Damage, and Lost Belongings We encourage you to inspect your laundry items for any existing damage (tears, rips, stains, etc.) and remove any loose items from pockets (including cash, jewelry, or other valuables) before placing an order. If, upon inspection at warehouse, our staff identifies any pre-existing damage, we will notify you before processing your order. We will only proceed with cleaning the item after receiving your confirmation. Otherwise, we will return the item to you in its original condition. We are not responsible for any loss of belongings left in your laundry items during our cleaning process Stain Removal and Special Instructions We strive to provide the best possible cleaning results. However, some stains may require specialized cleaning methods or may not be entirely removable. If we encounter a stain that we are unsure about removing completely, we will contact you to discuss options and obtain your confirmation before proceeding. You can provide special instructions for your laundry items through the App. We will do our best to accommodate your requests, but we reserve the right to decline any instructions that could damage the item or compromise our cleaning process. Order Confirmation and Weight Verification To ensure transparency and accuracy, our delivery personnel will weigh your laundry items in your presence at pickup. You will receive a one-time password (OTP) to confirm the total order value based on the weight and chosen services. Secure Laundry Bags and Damage Liability For optimal protection during transport, your laundry will be placed in a tamper-evident bag at pickup in front of you. This bag will remain sealed until it reaches our secure warehouse for processing. Any pre-existing damage discovered upon arrival at our warehouse will be considered your responsibility. We are not liable for such damage. Professional Cleaning and Customer Satisfaction We employ highly trained professionals and utilize high-quality detergents. We also implement fabric-specific cleaning processes to ensure the best possible care for your garments. In the unlikely event that you experience damage to your laundry during our cleaning process, and we determine your claim to be valid, we will investigate the issue and offer you fair compensation. The extent of compensation will be determined on a case-by-case basis, considering factors like the severity of the damage and the value of the garment. Order Cancellation and Refund Policy You may cancel your order before our delivery personnel pick up your laundry. A full refund will be issued in such cases. If you cancel your order after pickup but before processing begins, a cancellation fee may apply. We do not offer refunds for orders that are completed as per your specifications. However, if you are unsatisfied with the cleaning results, please contact us within 2 days of delivery. We will investigate the issue and offer a solution, which may include a re-clean or partial refund. Payment Terms You can pay for your laundry services through the App using a variety of secure payment methods or in cash to our delivery person. Payment is due at the time of order placement. User Accounts and Privacy You may be required to create an account to access certain features of the Services. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to be responsible for all activities that occur under your account. Please refer to our separate Privacy Policy for details on how we collect, use, and disclose your personal information. Intellectual Property The Services contain content, including logos, trademarks, and service marks (collectively, "Content") owned by us or our licensors. You agree not to modify, reproduce, distribute, or create derivative works of the Content without our express written permission. User Generated Content You may be able to upload or share content through the Services ("User Content"). You retain ownership of your User Content, but you grant us a non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute your User Content in connection with the Services. You are solely responsible for your User Content and represent that you have the necessary rights to grant us the license described above. Disclaimer of Warranties THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS